A Simulation Operations Specialist (SOS) is a professional dedicated to the technical, operational, and, at times, educational aspects of running and supporting healthcare simulation programs. The SOS ensures the smooth operation of simulation equipment, manages technology, supports faculty and learners, participates in curriculum integration, and helps drive innovation in simulation-based education.

Key Roles and Responsibilities

1. Technical Support and Maintenance

• Set up, operate, and maintain simulation equipment including high- and low-fidelity manikins, audiovisual (AV) equipment, computers, and related technology.

• Troubleshoot technology issues as they arise during simulation sessions.

• Manage IT and AV systems: configuring networks, updating software/drivers, and maintaining system security.

• Implement and monitor preventive maintenance schedules for all simulation technology.

2. Scenario Programming and Standardization

• Program patient simulators to replicate clinical scenarios, including configuring physiological and pathophysiological states.

• Automate simulation scenarios (“scenario standardization and automation”) for consistent educational delivery.

• Work collaboratively with faculty (subject matter experts) to translate educational objectives into programmed simulator responses.

3. Curriculum Integration and Educational Support

• Assist educators in embedding simulation activities into curricula.

• Prepare learning environments: arrange rooms, set up scenario props (moulage), and ensure all equipment matches learning objectives.

• Sometimes participate in scenario debriefings, data collection, and support for recording/playback of simulation sessions for review.

4. Innovator and Creative Problem Solver

• Design and build custom simulation solutions (e.g., DIY simulators, hybrid models) when commercial products are unavailable or unaffordable.

• Enhance realism through creative use of moulage (wound simulation), props, audio-visual effects, and even smell and touch simulators.

• Resourceful budget management—advise on efficient purchases, cost-saving solutions, and sustainability.

5. Interdisciplinary Liaison and Communicator

• Bridge gaps between clinical educators, IT/AV/non-clinical technical staff, and administrators.

• Translate between medical/clinical language and technical language to ensure all team members have a common understanding.

6. Operational and Administrative Duties

• Inventory and track all simulation equipment and supplies.

• Schedule simulation sessions and coordinate simulation space usage.

• Manage ordering and stocking of consumables, simulator disposables, and other resources.

• Contribute input for hiring, training, and onboarding new SOS team members or other staff.

7. Research, Data Integrity, and Ethics

• Support research in simulation: help design protocols, manage data collection systems, and ensure ethical handling of participant data.

• Ensure research integrity by securing raw simulation data, supporting blinding/counterbalancing, and complying with privacy laws (HIPAA, FERPA).

8. Professional Development and Training

• Stay current with simulation technology, best practices, and education theory.

• Pursue continuing education, certifications (such as CHSOS—Certified Healthcare Simulation Operations Specialist), and participate in professional organizations and conferences.

• Educate and train new SOSs, faculty, and staff in simulation operations, equipment usage, and scenario programming.

Core Competencies and Required Knowledge

• Technical expertise: IT, AV, networking, software, hardware, and possibly mechanical repair.

• Clinical knowledge: Familiarity with medical terminology, physiology, common clinical procedures and workflows—even if not a licensed clinician.

• Instructional design and educational theory: Understanding curricular needs, debriefing practices, and learning objectives.

• Project management and teamwork: Prioritization, time management, communication, and adaptability.

• Creativity and flexibility: Ability to innovate and adapt to rapidly changing environments and technologies.

Evolving Role and Career Path

• The SOS role continues to evolve as simulation becomes more central in healthcare education.

• Increasing specialization: Some programs develop distinct tracks for simulation technologists, educators, researchers, and administrators.

• Professional certification is establishing national/international recognition and shared standards.

The Simulation Operations Specialist is a multi-talented, cross-disciplinary professional who is integral to the success of healthcare simulation programs. The SOS role uniquely combines technology management, process innovation, educational support, and operational administration, all aimed at improving healthcare education, patient safety, and organizational outcomes.

Based on the book Healthcare Simulation: A Guide for Operations Specialists.